Terms of service

Effective Date: [10.04.2026]

Welcome to Oluxury India, operated by Shades and Beyond LLP (“Oluxury”, “we”, “us”, “our”).

By accessing or using www.oluxuryindia.com, you agree to be bound by these Terms & Conditions.

1. Nature of Business

Oluxury is a design-led luxury brand offering handcrafted, made-to-order functional art, furniture, lighting, and décor objects.

All products displayed on the website constitute an “invitation to offer”. Your order represents an offer to purchase, which is subject to acceptance by Oluxury.

2. Eligibility

Use of this website is limited to individuals capable of entering into legally binding contracts under the Indian Contract Act, 1872.

3. Account & Information Accuracy

Users must provide accurate and complete details.
Oluxury reserves the right to suspend or terminate accounts with incorrect or misleading information.

4. Product Nature & Variations

All Oluxury pieces are:

Handcrafted
Material-driven (stone, metal, onyx, marble, etc.)
Produced in limited or made-to-order batches

Accordingly:

Variations in texture, grain, finish, patina, or form are natural
No two pieces are identical
Such variations are inherent characteristics, not defects

Images are indicative and may differ slightly due to lighting and display differences.

5. Pricing & Payment Terms

All prices are in INR (₹)
Prices are inclusive of GST unless specified otherwise
Shipping and installation may be additional

Order Confirmation:

Orders are confirmed only upon receipt of payment (partial or full, as applicable)
Once payment is made, the order is considered final and binding

Oluxury reserves the right to modify pricing or cancel orders due to technical or pricing errors.

6. Production & Delivery Timelines

Most products are made-to-order.

Standard production timeline: 2 to 6 weeks (approx.)
Timelines begin post payment confirmation

Timelines are indicative and may vary due to:

Artisan processes
Material availability
Logistics conditions

7. Shipping & Risk Transfer

Orders are shipped via third-party logistics partners
Risk transfers to the customer upon dispatch from our facility

Oluxury is not liable for delays caused by logistics partners or unforeseen events.

🚫 8. Returns, Cancellations & Refunds (STRICT POLICY)

Due to the bespoke, handcrafted nature of our products:

All Sales Are Final

No returns will be accepted
No cancellations are permitted once an order is placed
No refunds will be issued under any circumstances

This applies to:

Change of mind
Delays within reasonable production timelines
Minor variations inherent to handcrafted products

Limited Exception (Discretionary Only)

In rare cases, Oluxury may review claims for:

Transit damage (must be reported within 24–48 hours with clear photographic/video evidence)

Any resolution (repair/replacement) will be solely at Oluxury’s discretion.

9. Installation & Usage Responsibility

Certain products may require professional installation.

Oluxury shall not be responsible for:

Improper installation
Misuse or mishandling
Environmental damage

Customers must follow care guidelines provided.

10. Intellectual Property

All content, including:

Product designs
Visuals
Text and branding

are the exclusive property of Oluxury India / Shades and Beyond LLP.

Unauthorized use or reproduction is strictly prohibited.

11. Reviews & Submissions

Any feedback or submissions:

Become the property of Oluxury
May be used without restriction or compensation

Users must not submit unlawful or misleading content.

12. Limitation of Liability

Oluxury shall not be liable for:

Indirect or consequential damages
Loss arising from delays beyond control
Natural material variations

Liability, if any, is limited to the value of the purchased product.

13. Governing Law

These Terms are governed by the laws of India.

Jurisdiction: Mumbai, Maharashtra

14. Contact Information

Oluxury India / Shades and Beyond LLP
Email: oluxuryindia@gmail.com