Privacy policy

Effective Date: 10.04.2026

At Oluxury India, operated by Shades and Beyond LLP (“Oluxury”, “we”, “us”, “our”), we value discretion and respect the privacy of our clients.

This Privacy Policy outlines how we collect, use, store, and protect your information when you visit www.oluxuryindia.com (“Website”).

By using our Website, you agree to the terms outlined below.

1. Information We Collect

a. Personal Information

When you interact with us (including purchases, inquiries, or registrations), we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related details (processed via secure third-party gateways)

b. Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referral sources

c. Communication Data

When you contact us via:

  • Email
  • WhatsApp
  • Instagram or other platforms

We may retain records of such communication for service and support purposes.

2. How We Use Your Information

Your information is used to:

a. Fulfil Orders

  • Process and deliver purchases
  • Provide order confirmations and updates

b. Customer Experience

  • Respond to inquiries
  • Provide post-purchase support

c. Improve Our Platform

  • Analyse behaviour and trends
  • Optimise website performance and usability

d. Marketing & Communication

  • Send updates, product launches, or offers (only where permitted)
  • Retarget relevant audiences via advertising platforms

You may opt out of marketing communications at any time.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience.

This may include:

  • Essential cookies (site functionality)
  • Analytics tools (e.g., website traffic analysis)
  • Advertising tools (e.g., Meta Pixel for ad performance and retargeting)

These tools help us:

  • Understand user behaviour
  • Deliver relevant content and advertisements

You may control cookies through your browser settings.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your data with:

  • Logistics partners (for delivery)
  • Payment gateways (for secure transactions)
  • Technology providers (website hosting, analytics, marketing tools such as Meta)

All such parties are required to maintain confidentiality and use data only for intended purposes.

We may also disclose information:

  • If required by law
  • To protect our legal rights

5. Data Security

We implement commercially reasonable safeguards to protect your information.

However:

  • No digital transmission or storage system is completely secure
  • Users share information at their own discretion

6. Data Retention

We retain your information:

  • As long as necessary to fulfil orders and provide services
  • For legal, accounting, or regulatory purposes

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion (subject to legal or operational obligations)
  • Opt out of marketing communications

To exercise these rights, contact us at the details below.

8. Third-Party Links

Our Website may contain links to third-party platforms (e.g., Instagram).

We are not responsible for the privacy practices of such external platforms.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Revisions will be posted on this page with an updated effective date.

11. Contact Information

For privacy-related queries, please contact:

Oluxury India / Shades and Beyond LLP
📩 Email: oluxuryindia@gmail.com