Shipping policy

Effective Date: [To be filled]

At Oluxury India (Shades and Beyond LLP), each piece is crafted with precision and intention. Our shipping process reflects the care involved in creating and delivering bespoke, high-value objects.

1. Order Processing

  • Orders are processed within 24–48 hours of payment confirmation
  • Orders are final once placed and cannot be modified or cancelled

Customers are advised to:

  • Review all order details carefully before checkout
  • Ensure accurate shipping and contact information

You will receive:

  • An order confirmation email upon successful placement
  • A shipping confirmation with tracking details once dispatched

2. Made-to-Order Production

Most Oluxury products are made-to-order.

  • Standard production timeline: 2 to 6 weeks (approx.)
  • Dispatch timelines begin after production is completed

Delays may occur due to:

  • Material sourcing
  • Artisan processes
  • Customisation requirements

Timelines are indicative and not guaranteed.

3. Shipping Within India

  • Shipping is arranged via trusted third-party logistics partners
  • Delivery timelines vary based on:
    • Product type
    • Location
    • Handling requirements

For high-value or large-format pieces:

  • Specialised handling or installation coordination may be required

Shipping charges:

  • May be included or charged separately, depending on the product

4. International Shipping

We currently do not offer international shipping.

For international inquiries:
📩 oluxuryindia@gmail.com

5. Risk & Delivery Responsibility

  • All orders are shipped via third-party logistics providers
  • Risk transfers to the customer upon dispatch from our facility

Once delivered:

  • Responsibility for the product lies with the customer

Oluxury is not liable for:

  • Delays caused by logistics providers
  • External disruptions (weather, strikes, etc.)

6. Delivery & Acceptance

Upon delivery:

  • Customers must inspect the package immediately
  • Any visible damage must be:
    • Noted at the time of delivery (if possible)
    • Reported within 24–48 hours

Failure to report within this window may result in the claim not being accepted.

7. Damaged Shipments

In the rare case of transit damage:

  • Customers must provide:
    • Clear photos/videos
    • Packaging condition
    • Unboxing evidence (recommended)

Upon review:

  • Oluxury may offer repair or replacement, if deemed valid
  • Resolution is solely at our discretion
  • No refunds will be issued

8. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery

Additional charges may apply for:

  • Re-delivery
  • Storage or return logistics

9. Delays & Exceptions

Delays may occur during:

  • High-demand periods
  • Festive seasons
  • Special releases

Oluxury will make reasonable efforts to keep customers informed, but cannot guarantee fixed delivery timelines.

10. Lost, Stolen, or Misplaced Packages

  • Once proof of delivery is confirmed by the logistics partner, the shipment is considered successfully delivered
  • Oluxury is not responsible for:
    • Lost
    • Stolen
    • Misplaced packages after delivery

11. Customer Support

For shipping-related queries:

Oluxury India / Shades and Beyond LLP
📩 Email: oluxuryindia@gmail.com
🕒 Hours: Monday – Saturday | 11:30 AM – 7:00 PM IST